SAVU glass FAQ
About SAVU
Savu is the first and only functional whisky glass that is actually capable of enhancing the olfactory experience. The functionality of SAVU glass has been proven in laboratory experiments. The unique and patented design functions so that you will not smell the alcohol but the actual aromas of whisky. For many this is ‘like a very first time’ kind of experience.
Yes. SAVU glasses and carafes are made of purest borosilicate glass (laboratory glass) and are machine wash safe.
The glass has a huge influence in the whole drinking experience. The most important function of a whisky glass is to allow the best possible access to the rich and unique set of fragrances of each whisky. Beyond that the glass is part of the whole tasting experience from handling, holding, lip feel, sniffing and drinking.
Our noses do not lie. The glass has been investigated in the University of Helsinki and Univesity of Turku. The results are conclusive, SAVU is superior to other glasses. SAVU design has been patented.
The dream of any serious whisky glass manufacturers and designers has for ages been to eliminate the so-called alcohol blocking effect i.e. dominance of Alcohol in tasting. We have found the solution.
Alcohol is an essential part of whisky but it is also a strong and volatile solvent. As such it readily ’kills’ the nose of a whisky taster and does not allow him or her to experience the actual aromas in the beverage. In aroma research we call this well-known and age old problem the alcohol blocking effect.
With or wihtout ice the SAVU glass is in it’s own class because it eliminates the alcohol blocking efffect.
Yes.
Customer Service / Account
The best way to reach our customer service is per contact form.
As a regular receiver of our newsletter, we give you information about hot new items, great sales, trends, and rebate offers in irregular intervals. To receive the newsletter go to the newsletter form in our shop footer and add your e-mail address. Next choose “Subscribe”. To discontinue the newsletter, choose “Unsubscribe”.
Yes – we guarantee that your data is completely safe with us. Thanks to state-of-the-art SSL encryption, we can guarantee the optimum protection of your personal data. In addition, we protect all your transactions with the mandatory card security code. Good to know: Your delivery address will only be used to process the delivery and not for credit checks or marketing purposes.
If you experience login issues or functional problems in the Savuglass.com Online Shop, it often helps to delete cookies. Please note: Deleting cookies can also delete all items from your shopping basket.
The relevant instructions for the most popular browsers are as follows:
Deleting cookies in Internet Explorer:
- Open your Internet Explorer.
- Select the “Tools” button in the top right-hand corner of Internet Explorer.
- Click on the Safety button and then select “Delete browsing history”
- Select the check boxes “Cookies” and “Website data”.
- Click on “Delete”.
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Deleting cookies in Mozilla Firefox:
- Open your Mozilla Firefox browser.
- Select the menu point “History” on the top right.
- Select menu point “Clear recent history”.
- Select “Everything”.
- Activate the checkbox for “Cookies”.
- Click on “Delete now”.
https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
Deleting cookies in Google Chrome:
- Open your Chrome browser.
- Select the menu point “More Tools” > “Clear browsing data” on the top right.
- Click the checkboxes for “Cookies”, “Other site data and plug-in data” and “Cached images and files”.
- In the menu at the top of the screen, select the amount of data you want to delete. Choose “beginning of time” to delete everything.
- Click on “Clear browsing data”.
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Depending on the browser version, the options may differ slightly. If you are still having problems viewing our website despite these settings or if your browser is not included, we will be happy to assist you.
Order
The easiest way is to order directly at the onlineshop. Put your items in the shopping basket. Next go on to the checkout process. Here you will be able to choose the delivery and billing address as well as the method of payment and shipping.
Good to know: A binding order is only created when you
- have entered all the data needed to fulfil the contract,
- accepted our Terms and Conditions and
- have clicked on the “Buy now” button
Until you click on the “Buy now” button, you can change your order and the data provided at any time. Once you have completed your order, you will receive an automated order acknowledgement Email. This contains your order details and the Terms and Conditions.
Our tip: If you have not already printed your order details and our Terms and Conditions and/or saved them elsewhere, we recommend that you print the confirmation Email and save it.
The order acknowledgement does not constitute a contract of sale. It only states that your order has been received by us. We reserve the right to refuse your order; we are not obliged to enter into a purchase agreement based on your order.
Despatch of the items ordered is the point at which we accept your order. You will receive a separate Email notification to that effect. We do not accept orders from persons under 18 years of age.
Delivery
Our Online Shop delivers to the following countries (status 15.1.2023):
- Austria
- Belgium
- Czech republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Iceland
- Ireland
- Italy
- Latvia
- Lithuania
- Luxenburg
- The Netherlands
- Norway
- Portugal
- Spain
- Sweden
- Switzerland
- UK
When ordering in our online shop, it is important that you provide a delivery address that matches one of the countries listed above. For other countries contact us: Contact
Delivery charges up to five SAVU Solo or 10 SAVU Duo packages are as follows. (status 15.1.2023):
- Austria (14€)
- Belgium (14€)
- Czech republic (14€)
- Denmark (14€)
- Estonia (14€)
- Finland (8€)
- France (14€)
- Germany (10€)
- Iceland (48€)
- Ireland (14€)
- Italy (14€)
- Latvia (14€)
- Lithuania (14€)
- Luxenburg (14€)
- The Netherlands (14€)
- Norway (22€)
- Poland (14€)
- Portugal (14€)
- Spain (14€)
- Sweden (14€)
- Switzerland (22€)
- UK (24€)
Orders over 100€ are free of shipping costs!
You should receive your order within the following time frames after receipt of the order acknowledgement
- Austria (5-14 d)
- Belgium (5-14 d)
- Czech republic (5-14 d)
- Denmark (5-14 d)
- Estonia (5-14 d)
- Finland (3-10 d)
- France (5-10 d)
- Germany (3-10 d)
- Italy (5-14 d)
- Latvia (5-14 d)
- Lithuania (5-14 d)
- Luxenburg (5-10 d)
- The Netherlands (5-14 d)
- Norway (5-14 d)
- Spain (5-14 d)
- Sweden (5-14 d)
- Portugal (5-14 d)
- Poland (5-14 d)
- Italy (5-14 d)
- Switzerland (5-14 d)
- UK (10-21 d)
In exceptional cases, such as during the sales period, shipping may be slightly delayed due to the volume of orders. Of course, we will inform you as soon as possible. We appreciate your understanding.
In shipments to outside European Union the customer is responsible for all extra customs and duties.
Yes – once you have placed your order, you will receive an automated Email message acknowledging receipt. Note, that we do not usually provide parcel Tracking for your order.
Are you rarely at home at regular delivery times? We will be pleased to deliver your order to your place of work, your neighbour, friends or relatives.
Unfortunately, we are currently unable to process your order within the usual timeframe due to a high number of orders and the migration of systems in order to improve the shopping experience in our online shop. We appreciate your understanding and are working to ensure that you receive your order as quickly as possible.
If your parcel is damaged and one or more items are missing from the delivery, we would ask you to make an appropriate claim with the shipping service provider. For liability and insurance reasons, this claim must be made at your local Post Office within 7 days (following delivery). As proof, please present the package in the condition it was delivered to you.
Afterwards, please send the damage claim by Email or by post to the following address:
Noble Glass OY
Suvikatu 18 A1
FIN-04430 Järvenpää
Finland
or
E-Mail: info@nobleglass.fi
Once we have received your damage claim, we will send you an Email confirmation and review the case together with the shipping service provider. As soon as the issue has been resolved with the shipping service provider, we will inform you immediately of the outcome.
Payment
Currently available Payment methods include (status 15.1.2023) : Credit card (Visa or Master Card), PayPal, iDeal, Klarna SEPA direct debit and SOFORT banking.
The Savuglass.com Online Shop accepts Visa and MasterCard.
If you pay for your order by credit card, the appropriate purchase amount is pre-authorised first. For example, checks are made to determine if the card is valid and if the available credit is sufficient. Please note: The authorisation of the purchase amount merely constitutes a reservation. The amount is only debited once your order has shipped.
Returns
You can return unused items within 14 days and without giving a reason – this also applies to reduced merchandise. Please note that you have to cover the costs of returning the items back to us.
Once we have received the items in our logistics centre, a refund is initiated immediately. You will first receive a confirmation Email to notify you of the number of items returned and the amount to be refunded.
The money will then be refunded by the same payment method used to make the initial purchase. It may take up to 8 to 10 working days from receipt of our Email for the refund to show up in your account.
